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The complete project portfolio will follow the following R-DMAIC-S steps
Recognize - be aware of the need for change
- Identify the business needs - What are the problems in the business?
- Articulate the business strategy - What do the directors want the company to deliver?
- Manage the effort - Does everyone in the company know what to expect of lean Six Sigma projects?
Define - Formulate the business problem
- Change your viewpoint - How do my customers look at me?
- Develop the team charter - What are the team members expected to do?
- Scope the business subprocess - What subprocesses of the business are we going to work on (and not work on)?
Measure - gather the correct data
- Select the CTQ characteristic - What are we going to improve?
- Define the performance standards - What is the best way to measure?
- Validate the measurement system on output (Y) - Can we trust the output data?
Analyze - change to a statistical problem
- Establish the process capability - How good or bad are we today?
- Define the performance goals - How good do we have to be?
- Identify the sources of variation - What factors (Xs) could make a difference?
Improve - develop a practical solution
- Screen the potential causes - What is the real root of the problem?
- Establish the relationship between the factors (Xs) and the output (Y) - How can we predict the output?
- Establish operating tolerances for the factors (Xs) - How tight does the control have to be?
Control - implement the practical solution
- Validate the measurement system for the factors (Xs) - Can we trust in the input data?
- Determine the process capability - How much of an improvement have we made?
- Implement process control - How do we monitor our continued improvement?
Sustain - retain the benefits
- Transfer to business owners - What do the process owners do each day?
- Integrate into business systems - What numbers do we report?
- Identify new opportunities - What do we do when new problems arise?
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